Warranty Information
Warranty period :
30-day No-hassle Returns
Registration is valid within 30 days of purchase, and the warranty period is extended to 24 months
For replacement products issued under an extended warranty, no re-registration is required, and they remain covered under the original order's warranty period
You are eligible to replace a product under warranty if any of the following conditions apply:
- If the product is damaged during shipping and you have received the order information and proof of damage
- The product is not as described in one or more respects
- The defect of the product makes it unusable, and the defect is not caused by human damage, misuse, improper handling or force majeure
Warranty includes:
- The warranty is limited to the first purchaser only and is non-transferable.
- Service or maintenance within the warranty period can only be operated by brand authorized personnel.
- If the staff detects any man-made physical damage and/or misuse, the warranty will be void.
- The maximum claim accepted by the company will depend on the maximum price and original proof of purchase.
- During the warranty period, in case of unforeseen circumstances and the customer is unable to provide replacement parts, a commercial solution will be calculated in accordance with the company's current depreciation regulations instead of maintenance, which is also binding on the buyer.
Warranty does not cover:
- Coslus Accessories
- This product is sold from second-hand markets, unauthorized establishments/websites and other knockoff stores.
- Purchase is for resale.
- Not the first buyer of the product.
- The same order has been replaced or refunded for free.
- Damage caused by abuse, accident, misuse, water damage, flood, fire or any external cause.
- Damage caused by improper installation, mishandling, or failure to follow instructions or manuals.
- Damage caused by unauthorized modification or disassembly not in accordance with the instructions or manual.
- Damage caused by any repair or service performed by unauthorized employees or companies.
- Damage caused by unauthorized modification of the circuit, mismatching or misuse of batteries and chargers.
- Damage caused by reliability and compatibility issues caused by the use of unauthorized third-party components.
- Loss of product or corruption of data
- Any software program, whether purchased with the product or subsequently installed.
*Additionally, we reserve the right to disclaim warranty for any product or service obtained and/or used in violation of the laws of any country.
